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No. 130 / Troubleshooting your customer service

The first thing that goes when a company goes public is its customer service. Which is ironic, because that’s probably the very thing that helped them get there in the first place.

It’s rare when you see public companies treat people as they’d like to be treated. Because it’s all about pleasing the shareholders, not the customers like they used to. But when you do see companies have good customer service, it’s refreshing. Especially when they do it because it’s the right thing to do.

Great service doesn’t have to promise perfect. But it can promise engagement.

Speak with respect. And you will be respected.