The USER experience
Life’s too short to waste your time with subpar software. There are just too many options out there these days to have bad software slow you down or become a headache.
Here’s the thing, if you’re in a meeting and the head of the table feels the need to thank a manager or an administrator for their recent efforts in implementing a particular software—then you’re using the wrong software!
Yes, it should be that intuitive to start using immediately. There should be no “implementation period.” We’re better than that. We can demand more. There are plenty of tools on the market where you can just sign up and start working: Slack, Trello, Basecamp, Teachable, Insightly, to name a few.
The user experience is the most important experience. Don’t feel like you have to reinvent the wheel. Because we don’t care if your vehicle can get from point ‘a’ to point ‘b’ in less time. We care about how long it takes to figure out how to make the vehicle, with your newly “reinvented wheels,” turn on, let alone go anywhere.
Instead, make the wheel last a little longer. Make it feel like it’s not even there. Make a wheel that doesn’t require a full support team, that doesn’t need maintenance every 6 weeks, that doesn’t make you wish you’d never purchased it in the first place.
One more thing, if you feel like you are being bribed to buy software, then stop right there. You’re already being bought to believe the experience is something it’s not.