Well-oiled machines run smoothly when all of the cogs are functioning according to their design. Cogs, however, are fragile. They wear out quickly. As soon as one starts to deteriorate, the operator replaces it.
If you feel like one of these cogs, consider these three questions:
- Is it necessary for you to be the cog for a time so that you can learn how the machine works?
- If you’ve already been the cog and feel like it’s time to play a more important role, why are you still working for the machine?
- What steps are you taking to ensure you’re not replaceable?
Start here: Go the extra mile with your service, your smile. Take the time to get to know someone. Do work that matters. Take care of yourself so that you have the energy to care for others. Improve.
“Be so good they can’t ignore you.” - Steve Martin
You’ll know it’s working when people seek your help. When they ask questions back. When they request to speak to you.
Two more questions:
- What impact are you making?
- Would we miss you if you stopped?