Relationships don’t scale

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But maybe that’s the point. Maybe you're less worried about your relationships than you are about scaling. Just remember, your customers rarely want you to get bigger, because bigger usually means you sacrifice the very thing that got you where you are today. 

Relationships take time, and when you’re bigger you might not have the time to develop those relationships like you used to. Bigger isn’t always necessarily better. Most of the time bigger means more risk, more complexity, and less overall satisfaction for both your employees and customers. 

Then again, if scaling is your ultimate goal, you might not be worrying about the quality of your relationships.